Frequently Asked Questions
When will my package arrive?
Typically, orders made Monday thru Friday will be received the same day and processed within 24-48 hours. Orders are shipped out within 2-3 business days. Orders can be expected to be delivered within 5-7 business days.
Is a signature required?
No signature is required.
What if I would like to change my order?
Please leave a message via phone or email explaining the situation. We will do our best to assist you with your order.
How long will it take to receive a response to my call or email?
1-3 business days.
I put the wrong shipping address?
If you made an error on the shipping address please contact us immediately via phone or email. If we have not already shipped your package we will update the order. If we have already shipped your package please use the tracking number to contact the carrier and make the changes or arrange a pick-up. We are not responsible for shipping address error if it was not done by us and are not liable for wrong delivery location. Therefore, we would deny any claims for compensation for this type of dispute.
What is your refund & exchange policy?
Any disputes or claims must be initiated within 24-48 hours of the package delivered date. Once the order has been shipped the order can not be cancelled or changed. Exchanges are only offered after original merchandise is received by customer unworn or altered in any way. Exchanges are subject to merchandise availability. If merchandise is not available for exchange we will offer a digital store credit to the customer by email for the amount of the original merchandise purchased. If merchandise is worn or damaged we will not be able to issue any refunds or exchanges. Returns and exchanges should be sent to: 119 N. Fairfax Ave. #601, Los Angeles, CA 90036. Refunds may take up to 10 business days to post to your account.
What size am I?
Our customers are all sizes and shapes. We do our best to stay with the US size chart. Our size chart is general and listed below. All styles may not be exact as listed below.